Automated Guest Recognition

WHAT IS IT? WHY DO I NEED IT?

WHAT IS AUTOMATED GUEST RECOGNITION?

Automated Guest Recognition is the ability for businesses to automatically identify guests at their store. This is achieved through IoT technology such as RFID and License Plate Recognition (LPR), both of which are utilized by Service Drive Concierge™. Automated Guest recognition has seen a huge surge in interest among companies looking to improve customer experience and retention, operational efficiency, and overall marketing efforts.

WHAT ARE THE BENEFITS?

*  REAL LIFE APPLICATION OF AUTOMATED GUEST RECOGNITION

Automated Guest Recognition has many applications that, if properly leveraged, can help companies and service providers improve many aspects of their business. Some potential benefits of deploying Automated Guest Recognition include:

  • Targeted messaging and increased touchpoints with in-store guests
  • Increased sales opportunities
  • Expedited service initiation and vehicle re-delivery
  • Reduced guest wait times
  • Personalized service greetings
  • Increased CSI & customer retention
  • DMS integration & Analytics

WHAT DOES THIS MEAN FOR AUTOMOTIVE DEALERSHIPS?

Think of Automated Guest Recognition as caller ID for your in-store customers, letting you know the moment a guest has arrived. It sends targeted, automated messaging to your team, empowering you with valuable information that you can use to provide a personalized and efficient customer experience, and even make a sale.

  • Personalize your service greetings
  • Expedite service initiation and vehicle re-delivery
  • Reduce guest wait times
  • Increase your CSI and customer retention
  • Discover sales opportunities from the service drive

Our product Service Drive Concierge connects automotive dealers to their data in real time as guests arrive. It uses RFID tracking and License Plate Recognition technology to instantly identify guests to optimize their experience and your business opportunities.

CASE STUDIES RELATED TO AUTOMATED GUEST RECOGNITION

MDL autoMation - Case Study - Mercedes-Benz of Buckhead

MERCEDES-BENZ BUCKHEAD

Audi Coral Springs - MDL autoMation

AUDI CORAL SPRINGS, FL

MDL autoMation - Case Study - Tafel Motors

Tafel Mercedes-Benz KY

MDL’s Automated Guest Recognition Products

Service Drive Concierge - By MDL Automation 2019

SERVICE DRIVE CONCIERGE

Automated Messaging & Service Drive Reporting

Car Wash Concierge - MDL autoMation

CAR WASH CONCIERGE

Automated Messaging & Car Wash Reporting