Dealership Process Management

BUILD A TOP PERFORMING DEALERSHIP & IMPROVE CUSTOMER LOYALTY

WHAT IS A PROCESS MANAGEMENT SYSTEM?

Process Management Systems are software tools that help dealerships measure, analyze, and optimize their business processes. While DMSs provide access to vital dealership information, they do not offer the tools necessary to visualize dealer processes and the ability to improve them. This is where MDL’s Dealer Process Management solutions such as Service Drive Concierge and MDL Bloodhound can help.

WHAT ARE THE BENEFITS?

*  REAL LIFE APPLICATION OF IMPROVING PROCESS MANAGEMENT WITH MDL

Improving processes efficiency, automation, and tracking is paramount to maximizing profits while eliminating waste and unnecessary expenses; moreover, improvements in process management can provide:

  • Improved Customer Service & CSI
  • New sales opportunities
  • Reduced Labor & associated cost
  • New data points & improved Analytics
  • Management Oversight and ease of access
  • Trend & Pattern identification

WHAT DOES THIS MEAN FOR AUTOMOTIVE DEALERSHIPS?

MDL’s cloud-based tools are designed to help manage and improve your sales and service operations so that you can focus on what matters most: your customers. Our vehicle tracking capabilities deliver real-time insights into your service drive which can lead to increased efficiencies, higher customer retention, and more business.

  • Automatically dispatch vehicles for delivery
  • Reduce guest wait times and increase staff efficiency utilization
  • Find and move cars more efficiently
  • Streamline communication between service staff
  • Visualize service drive activity and car wash analytics
  • Improved access to Sales Analytics

CASE STUDIES RELATED TO AUTOMOTIVE PROCESS MANAGEMENT

MDL autoMation - Case Study - Mercedes-Benz of Buckhead

MERCEDES-BENZ BUCKHEAD

Audi Coral Springs - MDL autoMation

AUDI CORAL SPRINGS, FL

MDL autoMation - Case Study - Tafel Motors

Tafel Mercedes-Benz KY

MDL’s Process Management Products

Service Drive Concierge - By MDL Automation 2019

SERVICE DRIVE CONCIERGE

Automated Messaging & Service Drive Reporting

Bloodhound - Car Lot Tracking & Management By MDL autoMation 2

MDL BLOODHOUND

Vehicle Tracking & Inventory Management

Car Wash Concierge - MDL autoMation

CAR WASH CONCIERGE

Automated Messaging & Car Wash Reporting

Zonal Vehicle Tracking for Automotive Dealers - MDL autoMation 1

ZONAL TRACKING

Zone-Based Vehicle Tracking

Dispatch Master - Improve lot Control - By MDL autoMation 1

DISPATCH MASTER

A Communication Platform for Streamlining Vehicle Delivery