Dealership Process Management
WHAT IS A PROCESS MANAGEMENT SYSTEM?
Process Management Systems are software tools that help dealerships measure, analyze, and optimize their business processes. While DMSs provide access to vital dealership information, they do not offer the tools necessary to visualize dealer processes and the ability to improve them. This is where MDL’s Dealer Process Management solutions such as Service Drive Concierge and MDL Bloodhound can help.
WHAT ARE THE BENEFITS?
* REAL LIFE APPLICATION OF IMPROVING PROCESS MANAGEMENT WITH MDL
Improving processes efficiency, automation, and tracking is paramount to maximizing profits while eliminating waste and unnecessary expenses; moreover, improvements in process management can provide:
- Improved Customer Service & CSI
- New sales opportunities
- Reduced Labor & associated cost
- New data points & improved Analytics
- Management Oversight and ease of access
- Trend & Pattern identification
WHAT DOES THIS MEAN FOR AUTOMOTIVE DEALERSHIPS?
MDL’s cloud-based tools are designed to help manage and improve your sales and service operations so that you can focus on what matters most: your customers. Our vehicle tracking capabilities deliver real-time insights into your service drive which can lead to increased efficiencies, higher customer retention, and more business.