CAR WASH TRACKING & MANAGEMENT
WHY CAR WASH CONCIERGE?
Providing free car washes is a powerful customer retention tool. It can also be expensive. Car Wash Concierge™ helps turn these costs into profits by empowering you to:
- Discover opportunities from the car wash such as recall campaigns and expiring warranties
- Instantly connect to predictive analytics and equity mining to maximize trade-in opportunities
- Convert non-customers into buyers
- Increase the number of touchpoints with your service guests
- Connect with disengaged customers and customers with overdue service interval visits
- Identify non-customers who are abusing free car washes
DETAILED WASH ANALYTICS
Car Wash Concierge automatically tracks every car going through your wash with no human interaction needed, providing equity mining opportunities for sales and retention mining for service.
HOW DOES IT WORK?
Car Wash Concierge automatically identifies vehicles in your car wash using License Plate Recognition (LPR) technology. With a car’s VIN, we then integrate with your DMS and a number of sales analytics partners to provide valuable information at your fingertips that you can use to connect with the customer and even make a sale. We also provide detailed wash analytics to help your car wash run more efficiently.
How can my car wash make me money?
You’ll automatically receive an alert when a vehicle is run through the wash and we can connect it to useful analytics, giving you the opportunity to engage with these customers who might be otherwise invisible:
- Disengaged customers in service
- Customers with open recall campaigns, upcoming lease or warranty expirations, or favorable vehicle equity positions
- Customers with overdue service interval visits
Are there any privacy concerns with using Car Wash Concierge?
Our technology works through integration with your dealership management system (DMS), and your customer information is visible only to your employees. Therefore, there are no privacy issues when using Car Wash Concierge.
What Dealership Management Systems (DMS) does Car Wash Concierge integrate with?
Car Wash Concierge integrates and is certified with all major DMS providers: CDK, Reynolds & Reynolds, and DealerTrack. This means we can provide real-time access to guest information, right at your fingertips.
We also integrate with many of the industry leaders in Sales Analytics, CRM, Loaner Management, and Service Tablets. Please visit our Integrations page for a full list of our integration partners.