OPTIMIZE SERVICE EFFICIENCY

BUILD A TOP-PERFORMING DEALERSHIP WITH MDL’S PROCESS MANAGEMENT SOLUTIONS

WHAT IS A PROCESS MANAGEMENT SYSTEM?

Process Management Systems are software tools that help dealerships measure, analyze, and improve their business processes. While DMSs provide access to vital dealership information, they can’t provide a full picture of your service drive and optimize your service efficiency. This is where MDL’s Dealer Process Management solutions such as Service Drive Concierge and MDL Bloodhound can help.

HOW DOES MDL HELP IMPROVE DEALER EFFICIENCY?

Real-life application of improving process management with MDL autoMation

MDL’s cloud-based tools are designed to help manage and improve your sales and service operations so that you can focus on what matters most: your customers.

  • Automatically dispatch vehicles for delivery
  • Reduce guest wait times and increase staff efficiency utilization
  • Find and move cars more efficiently
  • Streamline communication between service staff
  • Visualize service drive activity and car wash analytics
  • Improved access to Sales Analytics

MDL’S PROCESS MANAGEMENT PRODUCTS

Our vehicle tracking capabilities deliver real-time insights into your service drive which can lead to increased efficiencies, higher customer retention, and more business.

SERVICE DRIVE CONCIERGE

Automated Messaging & Service Drive Reporting

MDL BLOODHOUND

Vehicle Tracking & Inventory Management

CAR WASH CONCIERGE

Automated Messaging & Car Wash Reporting

ZONAL TRACKING

Zone-Based Vehicle Tracking

DISPATCH MASTER

A Communication Platform for Streamlining Vehicle Delivery

CASE STUDIES RELATED TO AUTOMOTIVE PROCESS MANAGEMENT

MERCEDES-BENZ OF BUCKHEAD

AUDI CORAL SPRINGS

TAFEL MERCEDES-BENZ