Improve Guest Experience

REACH NEW HEIGHTS OF CUSTOMER SUCCESS

WITH AUTOMATED GUEST RECOGNITION

WHAT IS AUTOMATED GUEST RECOGNITION?

Automated Guest Recognition is the ability for businesses to automatically identify guests at their store. This is achieved through IoT technology such as RFID and License Plate Recognition (LPR), both of which are utilized by Service Drive Concierge. Our Automated Guest Recognition solutions are specifically designed for dealerships looking to:

  • Improve customer retention and CSI
  • Increase sales opportunities and touchpoints with in-store guests
  • Streamline service operations

WHAT ARE THE BENEFITS FOR AUTOMOTIVE DEALERSHIPS?

REAL-WORLD APPLICATION OF AUTOMATED GUEST RECOGNITION

Think of Automated Guest Recognition as caller ID for your in-store customers, letting you know the moment a guest has arrived. It sends targeted, automated messaging to your team, empowering you to provide a personalized and efficient customer experience, and even make a sale.

  • Personalize your service greetings
  • Expedite service initiation and vehicle re-delivery
  • Reduce guest wait times
  • Increase your CSI and customer retention
  • Discover sales opportunities from the service drive

MDL’s Automated Guest Recognition Products

Our products connect automotive dealers to their data in real time as guests arrive, or as their vehicle’s service is almost complete. We use RFID tracking and License Plate Recognition technology to instantly identify guests, optimizing their experience and your business opportunities.

Service Drive Concierge - By MDL Automation 2019

SERVICE DRIVE CONCIERGE

Automated Messaging & Service Drive Reporting

Car Wash Concierge - MDL autoMation

CAR WASH CONCIERGE

Automated Messaging & Car Wash Reporting

CASE STUDIES RELATED TO AUTOMATED GUEST RECOGNITION

MDL autoMation - Case Study - Mercedes-Benz of Buckhead

MERCEDES-BENZ BUCKHEAD

Audi Coral Springs - MDL autoMation

AUDI CORAL SPRINGS, FL

MDL autoMation - Case Study - Tafel Motors

Tafel Mercedes-Benz KY