PROJECT PROFILE:
Coral Springs, FL
CHALLENGE
Predict the optimal time to present customers with special vehicle offers in the Service Drive.
SOLUTION
Use EyeQ’s automated recognition technology to quickly and accurately deliver real-time vehicle and customer data to service and sales teams.
RESULTS
Integrating EyeQ’s automated recognition with our equity management process increased vehicle sales by 10–15% each month (15–20 additional units sold monthly).
BACKGROUND
In January 2012, Audi Coral Springs deployed EyeQ’s Guest Welcoming solution to increase customer satisfaction and loyalty through a superior, personalized service experience.
“For Audi Coral Springs, having a guest’s identity instantly communicated to our sales team allows for rapid response time—something that wouldn’t be possible without this system. Sales Advisors immediately receive alerts from EyeQ via email and mobile app, which they use to present real-time upgrade opportunities. This system, combined with our Service Concierge team, easily accounts for an additional 15–20 units sold each month. When used as designed, the return on investment is both proven and consistent,” said Bret Macy, General Manager of Audi Coral Springs.
Employees at Audi Coral Springs understand their customers have a choice—every interaction is an opportunity to build trust and deliver excellence.
EyeQ’s Automated Guest Recognition delivers a superior, personalized service experience by streamlining internal workflows and empowering employees to focus more time on customer needs.
ABOUT AUDI CORAL SPRINGS
Owned by the Qvale Automotive Group, Audi Coral Springs is a Magna Society Honoree acknowledged for outstanding customer satisfaction, & one of Audi of America’s largest volume dealerships in the U.S.