PUSHING THE LIMITS ON AUTOMOTIVE IOT
Founded in 2006, MDL autoMation™ (MDL) is one of the automotive industry’s leaders in the application of IoT and SaaS-based technologies for process improvement, automated customer recognition, vehicle tracking and monitoring, personalized customer service and sales, and inventory management.
Our Mission is to create innovative technology solutions to help our clients achieve new heights in customer acquisition, process management, and guest experience.
Our 12 years of experience working with leading U.S. and Canadian dealerships allows us to provide not only extensively tested, proven solutions to our clients, but also best practices that help our clients maximize the use and value generated by our solutions. We have in-depth knowledge of how automobile dealerships run and manage sales and service, and we are continually enhancing our solutions to meet their evolving needs.
Our solutions are fully integrated with leading industry partners in CRM, Sales Analytics, Loaner Management, Service tablets, Customer Loyalty, and Guest Messaging and can serve as the network tying these silos of information together.
PLATINUM SUPPORT
Clients routinely tell us that they have never worked with a company with such great support. Our support staff are truly responsive when you need help. Of all reported issues, 96% are resolved the same business day.
Our automated system monitoring has been engineered into our products to automatically report onsite issues to our support staff. In addition, with a national technician presence, onsite help is available for any equipment or installation issues. Don’t just take our word for it; ask our clients!
DEDICATED
REPS
MDL visits your store on a periodic basis for process retraining and overall on-site support. It’s part of our DNA to make sure we stay top of mind both with on-site and remote support.
24x7
MONITORING
MDL automated error reporting alerts our support center for any perceived equipment issues usually before a client is even aware.
MDL
UNIVERSITY
A comprehensive collection of tutorials, demo, and instructions that will leave no questions unanswered. On demand training of new store employees via webinars to keep your store up-to-speed.
PROGRESSIVE
TECH
Not only are we always refining our code base, but we are also adding improvements, features, and options to improve every aspect of your business.
MEET THE TEAM
J. KEN KAREGEANNES
PRESIDENT & CEO
Ken Karegeannes has served as a Board Member, CEO, COO, CFO, Executive Vice President, and General Manager, as well as a financial and strategic advisor to public, private and non-profit organizations in the US and Europe. He has over 35 years experience in forming start-up businesses, performing corporate re-engineering, designing and implementing management processes and control systems for both traditional and virtual organizations, developing effective business plans, raising capital, launching and managing products, and assisting companies in entering new markets.
During the last 18 years, he has helped take several technology, manufacturing and retail health care concepts from ideas to fully-functioning businesses.
Ken has an MBA from The Tuck School of Dartmouth College and a BS in Financial Management from Clemson.
KEN SCHEDER
EXECUTIVE VICE PRESIDENT, SALES
Ken Scheder started his career in the commercial transportation industry as an operations troubleshooter, before he found his calling in sales management. Since then, he has successfully run sales and marketing departments for a variety of transportation and automotive-related organizations such as Sertec, CEI, Ventech and TireProfiles.
Ken brings with him an abundance of Business Development expertise in the areas of effective sales & marketing strategy creation and implementation, solution-selling techniques, setting and achieving corporate revenue initiatives, relationship and rapport building, product/service development, and corporate planning. He is driven to work with software-based organizations that helps their clients become leaders within their own markets.
Ken has a BS in Business Management from Berry College, with minors in CompSci & Psychology.
DERON PARDUE
CHIEF INFORMATION OFFICER
Deron Pardue has over 18 years of experience in IT as a software developer, systems architect, project manager, and business analyst. After working as a consultant, Deron founded ProMinds, Inc. in 2002 in Atlanta, GA, a company which focused on custom applications for mid-sized business. During his time at ProMinds, he led successful projects in the US and Europe spanning many industries, including Pharmaceutical, Manufacturing, and Education.
He brings with him a wealth of development experience centered around RFID technologies. He excels at mobilizing and building highly efficient teams that help translate business strategy into automated systems solutions. Deron is also a Microsoft Certified Solutions Developer.
Deron has an MME from the University of South Carolina and holds BM and BA degrees from the University of Georgia.
OPERATIONS
NEAL DOHRMANN
Director of Operations
TIFFANY ENDLER
Director of Project Scheduling & Fulfillment
JONATHAN LEE
Communications Manager
LINDSEY ANDERSON
Process Manager
TERRI GREENBERG
Field Manager
TREVIN WILSON
Account Manager
ED WILKINS
Account Manager
FREDI TOSINI
Account Manager
KELLI AMIS
Account Manager
JOSH BECKER
Field Specialist
DEVELOPMENT
ERIC GUTMANN
Manager of Infrastructure
ANDY LOVE
Senior Developer
SUPPORT
CHRIS KELLY
Senior Technical Support
ARLINDA ROBINSON
Technical Support Specialist
WESLEY WALTERS
Technical Support Specialist
ADMINISTRATIVE
TINA COPELAND
Director of Administration
CONTACT US
HEADQUARTERS
30 Mansell Court – Suite 220
Roswell, GA 30076
Toll Free: 888-635-7343
Fax: 925-888-1935
DIRECT DIAL
Technical Support
For all new customer inquiries:
Monday – Friday, 7am – 6pm ET
Saturday. 7am – 1pm ET
Toll Free: 888-635-7343 – Select option 1
Email: support@mdlautomation.com
Sales Inquiries
Monday – Saturday, 9am – 8pm ET
Toll Free: 888-635-7343 – Select option 2
Email: sales@mdlautomation.com
Press & Media
Toll Free: 888-635-7343 – Select option 3
Email: media@mdlautomation.com