Service Drive Concierge™

Improve Your CSI and Service drive with automated Guest recognition.

Automated Guest Recognition

MDL’s Service Drive Concierge™ is the most successful product in automotive for instantly recognizing your service customers from the moment they arrive enabling you to begin a 5 star level of personalized service and sales interaction in order to increase retention, improve processes, and produce more sales from your service drive.

Minutes Matter

When a customer pulls into your service department, the tiny clock inside their head immediately starts ticking. Every time they have to tell a greeter their name and appointment only to have to repeat it all to a service advisor, every minute they spend waiting for a car wash to be completed or a loaner brought around, every precious second wasted it all adds up. The result: Another bad customer survey and a hit to your CSI.

With Service Drive Concierge™ from MDL autoMation (MDL), you can make the most of these precious minutes by making customer interactions much more personal and engaging, by reducing service process times by as much as 12%, and cutting vehicle pick-up times by up to 60%.

Relationships Don’t Just Happen

The most successful Sales Advisors are those that don’t wait for the ‘up’ to drop in front of them. Instead, they realize that the key to long-term success is based on building your book of business and truly building a relationship with every customer.

That doesn’t mean just sending the customer a birthday card once a year. Instead, it means doing everything possible to interact with their customer every time there is a potential touch point.

For MDL clients, we create those touch points with instant alerts served to the Sales Advisor with all relevant deal data and information on potential trade-up opportunities.

How does MDL take it even further? By integrating our guest arrivals and complimentary car wash messaging with top sales analytics partners to help capitalize on potential opportunities from your service drive and car wash.

What MDL Can Do For You

Today Service Drive Concierge™ is not just about guest recognition. With the complex integrations we have with specific partners. MDL is able to provide an all around process that helps increase sales, customer retention, customer loyalty, and increase your Dealership’s CSI.

Reduce Process Time

MDL autoMation works with industry leading partners to provide complete system integrations with a dealer’s core business system and other installed ancillary systems. To explore a potential partnership with MDL click to get started!

Connect With MDL

Contact us today via voice, email, or social media!
We look forward to speaking with you about all the ways MDL can benefit your business.

Phone: 888.635.7343
Address: 30 Mansell Court – Suite 220, Roswell, GA 30076