Improve Your CSI and Service drive with automated Guest recognition.
SERVICE DRIVE CONCIERGE
WHY USE SDC?
Service Drive Concierge is MDL’s flagship product for car dealerships. Using Automated Guest Recognition technology, SDC helps dealerships increase CSI, customer retention, and car sales. It is designed to help your store provide the optimal service experience from start to finish and build lasting relationships with your guests. This means a faster, friendlier repair order initiation, expedited vehicle re-delivery, and reduced customer wait times. SDC also increases the number of touchpoints for your sales team to connect with service guests, unlocking the sales potential that is typically hidden in the service drive.
Automated Guest Recognition At Its Finest
MDL’s Service Drive Concierge™ is the most successful product in automotive for instantly recognizing your service customers from the moment they arrive enabling you to begin a 5 star level of personalized service and sales interaction in order to increase retention, improve processes, and produce more sales from your service drive.
When a customer pulls into your service department, the tiny clock inside their head immediately starts ticking. Every time they have to tell a greeter their name and appointment only to have to repeat it all to a service advisor, every minute they spend waiting for a car wash to be completed or a loaner brought around, every precious second wasted it all adds up. The result: Another bad customer survey and a hit to your CSI.
With Service Drive Concierge™ from MDL autoMation (MDL), you can make the most of these precious minutes by making customer interactions much more personal and engaging, by reducing service process times by as much as 12%, and cutting vehicle pick-up times by up to 60%.
The most successful Sales Advisors are those that don’t wait for the ‘up’ to drop in front of them. Instead, they realize that the key to long-term success is based on building your book of business and truly building a relationship with every customer.
That doesn’t mean just sending the customer a birthday card once a year. Instead, it means doing everything possible to interact with their customer every time there is a potential touch point.
For MDL clients, we create those touch points with instant alerts served to the Sales Advisor with all relevant deal data and information on potential trade-up opportunities.
How does MDL take it even further? By integrating our guest arrivals and complimentary car wash messaging with top sales analytics partners to help capitalize on potential opportunities from your service drive and car wash.