Improve customer retention and CSI with Automated Guest Recognition
SERVICE DRIVE CONCIERGE
WHY USE SDC?
Make your dealership the number one option for buying and servicing cars in your area with Service Drive Concierge. Using Automated Guest Recognition, SDC helps dealerships increase CSI, customer retention, and car sales. It is designed to help your store provide the optimal service experience from start to finish and build lasting relationships with your guests. SDC also increases the number of touchpoints for your sales team to connect with service guests, unlocking the sales potential that is typically hidden in the service drive.
- Faster, friendlier repair order initiation
- Increased sales from the service drive
- Expedited vehicle re-delivery
- Reduced customer wait times
SDC IN ACTION
THE POWER OF AUTOMATED GUEST RECOGNITION
MDL’s Service Drive Concierge™ is the automotive industry’s most reliable product for instantly recognizing guests. Automated Guest Recognition means instant connection to your guests, empowering you with valuable information you can use to elevate your customer experience— and your car sales.
How Does It Work?
SDC uses RFID and License Plate Recognition (LPR) technology to identify guests as soon as they arrive for service, and as soon as they return to pick up their vehicle. This instant identification delivers targeted messaging to your staff, as well as a variety of reports, to help manage your service processes, increase efficiencies, and even sell more cars.
- Personalize your service greetings
- Increase the number of sales touchpoints with your service guests
- Expedite service initiation and vehicle re-delivery
- Reduce guest wait times
- Increase your CSI and customer retention
- Discover sales opportunities from the service drive and car wash
ONE PRODUCT – TWO OPTIONS
SDC – RFID EDITION
With RFID installations in over 160 dealerships across North America, SDC – RFID Edition is MDL’s original solution for Automated Guest Recognition.
SDC – LPR EDITION
Recent advancements in license plate recognition technology have made it easier and more affordable than ever to instantly recognize guests.
What kinds of dealerships are SDC meant for?
SDC is used at dealerships of all sizes and brands that would like to increase customer retention and boost sales.
Are there any privacy concerns with using SDC?
Our technology works through integration with your dealership management system (DMS), and your customer information is visible only to your employees. Therefore, there are no privacy issues when using SDC.
What Dealer Management Systems does SDC integrate with?
SDC integrates and is certified with all major DMS providers: CDK, Reynolds & Reynolds, and DealerTrack. This means we provide secure, real time access access to guest information, right at your fingertips.
We also integrate with many of the industry leaders in Sales Analytics, CRM, Loaner Management, and Service Tablets. Please visit our Integrations page for a full list of our integration partners.