SERVICE DRIVE CONCIERGE

Improve customer retention and CSI with Automated Guest Recognition

WHY USE SDC?

 

REDUCED
WAIT TIMES

 

IMPROVED
EFFICIENY

 

IMPROVED
SALES

 

CUSTOMER
RETENTION

Make your dealership the number one option for buying and servicing cars in your area with Service Drive Concierge. Using Automated Guest Recognition, SDC helps dealerships increase CSI, customer retention, and car sales. It is designed to help your store provide the optimal service experience from start to finish and build lasting relationships with your guests. This means a faster, friendlier repair order initiation, expedited vehicle re-delivery, and reduced customer wait times. SDC also increases the number of touchpoints for your sales team to connect with service guests, unlocking the sales potential that is typically hidden in the service drive.

THE POWER OF AUTOMATED GUEST RECOGNITION

MDL’s Service Drive Concierge™ is the automotive industry’s most reliable product for instantly recognizing guests. Automated Guest Recognition means instant connection to your guests, empowering you with valuable information you can use to elevate your customer experience— and your car sales.

60%

REDUCED VEHICLE

PICKUP TIMES

20%

REDUCED WAIT

TIMES

18%

MORE SALES

OPPORTUNITIES

13%

CONTINUAL INCREASE

IN SALES

PROVEN RESULTS

How Does It Work?

SDC uses RFID and License Plate Recognition (LPR) technology to identify guests as soon as they arrive for service, and as soon as they return to pick up their vehicle. This instant identification delivers targeted messaging to your staff, as well as a variety of reports, to help manage your service processes, increase efficiencies, and even sell more cars.

  • Personalize your service greetings
  • Increase the number of sales touchpoints with your service guests
  • Expedite service initiation and vehicle re-delivery
  • Reduce guest wait times
  • Increase your CSI and customer retention
  • Discover sales opportunities from the service drive and car wash

ONE PRODUCT – TWO OPTIONS

Service Drive RFID Tracking - MDL autoMation

SDC – RFID EDITION

With RFID installations in over 160 dealerships across North America, SDC – RFID Edition is MDL’s original solution for Automated Guest Recognition.

License Plate Recognition - MDL autoMation

SDC – License Plate Recognition

Recent advancements in licence plate recognition technology have made it easier and more affordable than ever to instantly recognize guests.

FAQ

What kinds of dealerships are SDC meant for?

SDC is used at dealerships of all sizes and brands that would like to increase customer retention and boost sales.

Are there any privacy concerns with using SDC?

Our technology works through integration with your dealership management system (DMS), and your customer information is visible only to your employees. Therefore, there are no privacy issues when using SDC.

What Dealer Management Systems does SDC integrate with?

SDC integrates and is certified with all major DMS providers: CDK, Reynolds & Reynolds, and DealerTrack. This means we provide secure, real time access access to guest information, right at your fingertips.

We also integrate with many of the industry leaders in Sales Analytics, CRM, Loaner Management, and Service Tablets. Please visit our Integrations page for a full list of our integration partners.